LENMED AIR 2019.pdf

STAKEHOLDER CONCERNS OUR RESPONSE + Access to professional teams + Competitive, high quality and well-maintained hospital facilities + Latest technology and equipment + Marketing of practices and specialities + Communication regarding Group achievements and updates + Ongoing communication between Lenmed’s Chief Medical Officer (CMO) and our resident medical professionals to make Lenmed facilities conducive working environments for nurses, doctors and specialists. + Doctor newsletter. + Stakeholder relations team. + Fair remuneration + Training and development/career development + Reward and recognition for high-quality performance + Employee engagement + The Group Nursing Services Manager ensures optimum attention to the needs and motivation of our nursing staff. Local, regional and Group-wide human resources personnel are available to support all staff members. + Local, regional and Group-wide human resources personnel are available to support all staff members. + Consistent communication via electronic and hardcopy newsletters. + Employee engagement programme. + Employee wellness programme. + Cost of healthcare + Positive hospital experiences + Ease of admission, billing and discharge procedures + Timeous and efficient service + Quality nursing and pharmacy care + Low infection rates and good clinical outcomes + Active, mature patient experience system. Patient feedback is channelled through regular questionnaires and surveys. We try to continuously upgrade our offerings in response to these inputs. + All complaints are investigated and acted on. We endeavour to keep our hospital fees affordable for more patients to access private quality healthcare. + Special rates and payment arrangements are available for non-medical aid patients. Provide health information via hospitals, outreach, website and social media. + Lenmed regularly participates in community events such as co-sponsored fun runs, sports tournaments and community wellness days. + Fair and transparent tender and pricing processes + Our Group Procurement and Engineering Manager oversees our standardised tender process to ensure fair competition and equal opportunities. + Cost-effective medical services + Efficient case management, billing and payment + Good patient experience + On-site case management + Control of fraud, abuse and inappropriate admissions + Lenmed liaises with MAFs through our National Hospital Network (NHN) membership and works diligently to operate efficiently and keep medical aids updated on patient treatment. + Compliance with laws and regulations + Providing access to cost-effective healthcare + Aligning to transformation imperatives + Critical skills shortages in the industry + Development of appropriate healthcare regulation + Lenmed engages with Government through the Hospital Association of South Africa (HASA). We rigorously comply with legislation and maintain the highest ethical standards. The Group is participating in the Competition Commission’s market inquiry into the cost of private healthcare. LENMED ANNUAL INTEGRATED REPORT 2019 27