LENMED AIR 2019.pdf

We consider a matter to be material to Lenmed when it has, or could have, notable influence on our financial performance, our reputation, impact on our licence to operate or our overall sustainability. We follow a three-step process to determine matters we deem to materially impact our ability to create value. These are: HOWWE DETERMINE OUR MATERIAL MATTERS Our material matters IDENTIFY AND ASSESS 01 Matters are brought to light: + directly by stakeholders, such as patient insights through day-to-day engagement, or through communications with regulators + through internal deliberations and/or independent research + by continuously monitoring the external environment for trends signalling opportunities and risks that could impact our business model and operations RESPOND AND MONITOR 03 We decide on specific actions to respond appropriately. The consequences of our responses are monitored by our Executive Committee, Board and the various Board subcommittees in accordance with their terms of reference. PRIORITISE 02 Through the lens of our vision and values, we consider the prioritised matters within the context of: + our purpose of growing through acquisitions, hospital management contracts and new hospitals + our goal of delivering quality patient experience and clinical outcomes, while remaining true to our roots, the communities and the people we serve + expected behaviours as informed by our values and our code of conduct + our strategy, business model and the risks associated with our business model + the operating environment challenges and priorities (international, regional and local) + our risk and capital management framework + opportunities, and risks and trade-offs between capitals and risks or opportunities 30 CREATING VALUE IN A SUSTAINABLE MANNER THROUGH OUR STRATEGY