LENMED AIR 2019.pdf

CHALLENGES + The Lenmed brand remains relatively unknown outside our communities + Maintaining staff morale and enhancing engagement + Socio-economic challenges faced by the communities surrounding our hospitals + Ensuring that our hospital fees remain affordable for patients and medical aid funds OPPORTUNITIES + Influence thinking of authorities and in workstreams to create a workable and equitable NHI + Work with MAFs to develop innovative re- imbursement models + Improved stakeholder support Social and relationship resources CREATING VALUE Healthcare is our commodity, but people are our business. We differentiate ourselves through a people-centric approach that focuses on excellence in relationships as well as clinical outcomes. The trust built with our customers, employees, suppliers and communities, in and around our hospitals and over many years, is the cornerstone of our medium- to long-term sustainability. WHAT IT IS The institutions and the relationships within and between communities, groups of stakeholders and other networks, and the ability to share information to enhance individual and collective wellbeing. Social and relationship capital includes: shared norms, values and behaviours with key stakeholders willing engagements with external stakeholders intangibles associated with the brand and reputation an organisation’s social licence to operate A continued improvement in PATIENT EXPERIENCE across the Group Total CSI SPEND of R11.5 million DISCOUNTS of over R9.7 million to financially disadvantaged patients 55 free CATARACT SURGERIES performed Established the Children’s CARDIAC FOUNDATION of Africa trust HIGHLIGHTS LOOKING AHEAD + Improve patient experience across our hospitals + Maintain and improve our CSI spend to assist our communities surrounding our hospitals + Assist the Children’s Cardiac Foundation of Africa Trust to facilitate surgery for indigent patients 48 HOW WE PERFORMED