LENMED AIR 2019.pdf

Our Customer Experience team works to enhance information available to patients — a need identified by our internal EVERYS system. To date, the following is available in hard copy and online: Additionally, Lenmed signed an agreement with an external provider to provide patients with diagnosis and/or procedure- specific information approved by appropriate specialists. Customer experience also extends to our doctors and employees. Looking ahead, a rewards and recognition programme will be implemented for our employees, together with the launch of an information handbook. Lenmed acknowledges our doctors’ crucial role in ensuring positive patient experiences and contributing to the success of our business. In light of this, a doctor survey is set to be launched in 2019 to better understand their needs. Improved communication forms part of our strategy, with a specialised doctor newsletter launching in early 2019. Corporate social investment Community involvement Our hospitals participated in the followingwellness days, awareness campaigns, and community contributions: + TIBA cataract campaign + Right to Sight campaign + Trauma community outreach + Stroke awareness + Sports day + Community donations + Community tuition fees + CEO sleepout + Ghandi Walk + Wellness days + Nelson Mandela Day Learnership programme Lenmed partnered with LearnMe to offer a 12-month learnership programme to 42 learners from Johannesburg, Pretoria, Eldorado Park and Lenasia. Learners were enrolled in a Business Practice Qualification and received a General Education and Training Certificate: Business Practice upon completion. The learnership comprises two components — fundamental and core. The fundamental component enables learners to communicate and work with figures in a business environment, while the core component offers empowerment in the areas of technology, life orientation, human and social sciences (customer service), economics and management (entrepreneurship), as well as cognition theory and practice. The qualification is aimed primarily at entry-level personnel, particularly those operating their own business or who are part owners in a business. It provides grounding in the key business essentials, while offering a range of elective choices to prepare learners for the world of work. It seeks to embed the six key literacies required by business organisations: Numeracy, Literacy, Entrepreneurial, Financial, Technological and Cognitive. Of the 42 learners, five have received permanent or part-time employment so far. Skills programme A skills programme was conducted through LearnMe for 65 disabled learners from the Steelpoort and Rustenburg areas. Learners were taught oral and written communication skills in a business and personal context. They were equipped with life skills, including HIV training and social skills, to assist them in their day-to-day activities and improve their quality of life, enabling them to better integrate into society and the workplace. Patient information brochure Maternity pre-hospital information brochure Surgical discharge brochure General discharge brochure Maternity discharge brochure Stroke information brochure Stroke discharge brochure Cardiac pamphlet 51 LENMED ANNUAL INTEGRATED REPORT 2019