LENMED AIR 2019.pdf

Institutional knowledge Healthcare is a knowledge-intensive industry. Medical technology evolves exponentially, and people expect best practice, yet affordable, healthcare. Lenmed’s intellectual capital is a strategic resource that enables the Group to compete in this dynamic environment. We provide quality and cost-effective medical care by retaining high-calibre specialists and experienced employees across all disciplines, supported by the latest medical technologies. Implementation of SAP ERP A phased roll-out of the SAP Enterprise Resource Planning (ERP) system commenced in 2016. Implementation in our South African facilities is over 90% complete and has beenwell-managed forminimal disruption to these operations. The bedded down SAP system offers numerous operational enhancements, such as: improved customer service accessing information from anywhere, at any time, to allow better reporting and faster decision making efficient patient processing simpler and more productive administration SAPwill enable Lenmed to competemore keenly in customer experiences and clinical outcomes. All information captured is stored securely, in accordance with local legislation and global best practices. Leveraging technology The development of an alert and incident reporting system is almost complete andwill be launching soon. The electronic online application will minimise the current manual and paper-based process. As a Group, it is important for us to access information to understand our alert and incident trends and to minimise any harm (or potential harm) caused to our patients, employees and customers. Access to this information will allow us to determine trends and to implement appropriate preventative or corrective actions. Underpinning this is incident investigation training for all our incident investigators. Infection prevention and surveillance During the reporting period, Lenmed launched an online clinical decision support systemcalledBluebirdthat integrates, in real time, the location, laboratory and prescribing data on all patients with possible infections. This system assists clinicians in focusing on at-risk patients and implementing therapeutic interventions. Bluebird is currently in all our South African hospitals. In its short time of use in our facilities, we are encouraged by the positive results already shown in improving patient safety. Through greater utilisation of the system, we hope to better identify and manage infections and improve appropriate antimicrobial utilisation. Quality of care Clinical risk management Training and development Clinical review Lenmed’s clinical governance is managed through four main pillars: 53 LENMED ANNUAL INTEGRATED REPORT 2019