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NICD HOTLINE FOR PUBLIC
0800 111 132 / 0800 029 999

NICD HOTLINE FOR DOCTORS
0800 111 131

COVID-19 Hospital Queries or Complaints

Call 087 087 0627

Daily 09h00-17h00

COVID-19

Lenmed has tightened its COVID-19 precautionary measures following the Honourable President of South Africa, Cyril Ramaphosa’s announcement of a lockdown to ensure the safety of our patients, employees, doctors and community.

In strict accordance with the National Institute for Communicable Diseases (NICD) and National Department of Health Protocols, Lenmed has implemented the necessary measures along with our usual standards to manage any suspected or confirmed COVID-19 patients to prevent any potential transmission in our facilities.

Visiting hours at Lenmed Private Hospitals during COVID-19

Visitation to non-COVID-19 patients is currently restricted at several of our hospitals until further notice.

Please note that visitation must be arranged with the hospital’s management beforehand as we’re dealing with a dynamic situation and the safety of patients, employees and the community remains our priority.

Please note that visitation to the following hospitals has been suspended until further notice:

  • Ethekwini Hospital and Heart Centre
  • Shifa Private Hospital
  • La Verna Private Hospital
  • Ahmed Kathrada Private Hospital
  • Daxina Private Hospital
  • Randfontein Private Hospital
  • Zamokuhle Private Hospital

Exceptions will be made for the following:

Neonatal Intensive Care Unit: Only one parent at a time permitted to visit a child, subject to strict screening criteria being met.

Paediatric Units: Only one parent permitted to stay in with child, subject to strict screening criteria being met.

Critically Ill Patients: By arrangement and with permission of the hospital manager, subject to strict screening criteria being met.

Please note that you will be able to stay in contact with your loved ones through our Virtual Visitation.

Visitation to Bokamoso Private Hospital remains restricted until further notice.

Exceptions will be made for the following:

Paediatrics: only one parent permitted to stay, subject to a negative screening

ICU: only 2 visitors permitted, subject to a negative screening

Please note that birthing partners or visitation to the maternity units will not be permitted.

ALL of the above will require adherence to strict infection prevention controls.

Please contact the Customer Relations Officer for more information. These restrictions will be eased as the risk lowers.

Precautionary screening at Lenmed Private Hospitals during COVID-19

In our efforts to ensure the safety of our patients, employees, doctors and community during the COVID-19 outbreak, Lenmed has implemented the following Group-wide precautions in addition to our standard measures and in alignment to NICD guidelines.

Screening on entry

  • All visitors will need to be screened; certain entrances may be closed off, so please follow signage or direction from security staff.
  • Each visitor will have to complete a screening questionnaire on entry into the hospital grounds, this form will be given to you on entry and must be completed and handed to security staff at hospital entrances.
  • Each visitor entering must have their hands sanitised.
  • Each visitor entering will be given a sticker (different colour per day of the week) to confirm that you have been screened.
  • Visitors with respiratory symptoms and/or fever and/or positive travel history may require additional screening in a designated area.
  • We request your patience and understanding as these precautions have been put in place in the interests of the safety of our employees, doctors, patients, visitors and community members.
  • Additional screening will need to be completed before visiting patients admitted to any of specialised units – these include for example ICU, HCU etc.
What must I do if I have mild symptoms of COVID-19?

Do not call your local hospital.

80% of patients with COVID-19 will have no symptoms or have mild symptoms. Please consult your community GP if you need to be tested. Call your doctor first and arrange to be assessed, tested and treated out of hospital.

Any person who is tested is considered a ‘Person under Investigation’ (PUI). A PUI with no, moderate or mild symptoms is required to self-isolate until a negative result is obtained. Depending on symptoms, your doctor will guide your treatment plan.

This is in the best interests of your personal safety.

Please note: NO laboratory testing for COVID-19 for asymptomatic (no symptoms) patients or patients with mild symptoms will take place at Lenmed hospitals.

For more information, see our Patient Pathway chart.

What must I do if I have moderate to severe symptoms of COVID-19?

About 20% of patients with COVID-19 will experience moderate to severe symptoms, especially difficulty breathing. Patients in this category are likely to require hospital admission and are advised to call ahead to the Accident & Emergency Unit to arrange to be assessed.

For more information, see our Patient Pathway chart.

Can I get tested at a Lenmed Hospital?

Pathology Laboratories at Lenmed hospitals will NOT be testing patients who do not have any symptoms. This is so that hospital-based services have sufficient capacity to manage patients with moderate to severe disease.

Does my doctor have to contact NICD before I get tested for COVID-19?

Community GPs may test for COVID-9 without contacting the NICD.

The National Institute for Communicable Diseases (NICD) has advised that doctors no longer have to contact the NICD prior to testing for COVID-19. Strict procedures apply, but doctors may now test patients who have either been in contact with a confirmed or suspected case of COVID-19 or present with relevant symptoms.

For current news and updates on COVID-19 please visit the NICD website or call 080 002 9999.

What is Lenmed doing to help manage COVID-19?

Our efforts remain focused on prioritising the safety of our patients, employees, doctors and community members.

We assure you that our staff and facilities are prepared for the COVID-19 outbreak and that procedures are aligned with the NICD guidelines. We have put in place several measures to ensure that our facilities and emergency units are operating as near normal as possible.

Please be assured of the following –

  • The safety of our patients, employees, doctors and community members is our priority
  • Our staff and facilities are prepared for the COVID-19 outbreak
  • Our procedures are aligned with the NICD guidelines

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