0800 111 132 / 0800 029 999

0800 111 131

COVID-19 Hospital Queries

Call 087 087 0627

Daily 09h00-17h00


In strict accordance with the National Institute for Communicable Diseases (NICD) and National Department of Health Protocols, Lenmed has implemented the necessary measures along with our usual standards to manage any suspected or confirmed COVID-19 patients to prevent any potential transmission in our facilities.

Visiting hours at Lenmed Private Hospitals during COVID-19

Visitation to Lenmed Private Hospitals’ Green Zones has resumed under strict protocols per hospital, with 1 visitor per patient allowed at designated times. Please check with your Lenmed Private Hospital for visitation rules.

To see current visiting hours for specific hospitals, please check the relevant hospital pages on our website.

Visitors that are permitted will be required to wear a mask and adhere to all safety precautions throughout the duration of their stay.

Please note that you will be able to stay in contact with your loved ones through our Virtual Visitation.

All our hospitals offer virtual visitations.

For more information, please contact the Customer Relations Officer at your Lenmed Private Hospital.

Please note:

Neonatal Intensive Care Units: Only one parent at a time permitted to visit a child, subject to strict screening criteria being met.

Paediatric Units: Only one parent permitted to stay in with child, subject to strict screening criteria being met.

Critically Ill Patients: By arrangement and with permission of the hospital manager, subject to strict screening criteria being met.

Bokamoso Private Hospital:

Visitation to Bokamoso Private Hospital remains restricted until further notice. But exceptions will be made for the following:

  • Paediatrics: only one parent permitted to stay, subject to a negative screening
  • ICU: only 2 visitors permitted for a limited time, subject to a negative screening
  • Please note that birthing partners or visitation to the maternity units will not be permitted.
  • ALL of the above will require adherence to strict infection prevention controls.

Please contact the Customer Relations Officer for more information. These restrictions will be eased as the risk lowers.

What Is Lenmed Doing to Help Manage COVID-19?

Our efforts remain focused on prioritising the safety of our patients, employees, doctors and community members.

We assure you that our staff and facilities are prepared for the COVID-19 outbreak and that procedures are aligned with the NICD guidelines. We have put in place several measures to ensure that our facilities and emergency units are operating as near normal as possible.

Lenmed Private Hospitals are

  • Responsibly operational
  • Prepared to safely treat all medical and surgical conditions.

Vigilant – all safety protocols are in place.

Does my doctor have to contact NICD before I get tested for COVID-19?

Community GPs may test for COVID-9 without contacting the NICD.

The National Institute for Communicable Diseases (NICD) has advised that doctors no longer have to contact the NICD prior to testing for COVID-19. Strict procedures apply, but doctors may now test patients who have either been in contact with a confirmed or suspected case of COVID-19 or present with relevant symptoms.

For current news and updates on COVID-19 please visit the NICD website or call 080 002 9999.