Two Lenmed Hospitals Selected for the 2018 Discovery Top 20 List

Ethekwini Hospital and Heart Centre is one of only 5 hospitals in South Africa to make it to the Discovery Top 20 list for a fifth consecutive year. This was announced by Discovery Health which released its annual list of 20 leading South African hospitals on 17 July 2019. Lenmed’s Shifa Private Hospital also earned this award for a second consecutive year.

The Top 20 list is based entirely on patient votes in surveys completed by members of medical schemes administered by Discovery Health. 53,000 patients participated in Discovery’s 2018 Patient Survey Score.

The hospitals were rated according to:

• How well nursing staff engage and communicate with patients;
• How well doctors engage and communicate with patients;
• How well suited the hospital environment is to the needs of patients e.g. are noise levels kept to a minimum;
• How well pain is managed;
• How clearly information about medication is shared with patients;
• Whether patients are adequately prepared for discharge e.g. are patients given information about symptoms to look out for that may indicate a need to see the doctor again; and
• An overall hospital rating including whether patients would recommend the hospital to others.

Lenmed is very proud of these excellent achievements which reflect a consistently high standard of care at our hospitals.